Terms & Conditions

Welcome to modetti.com,

MODETTI® and its affiliates provide the listed services to you, subject to the following conditions.

MODETTI® is a brand and trademark registered with Intellectual Property Office of Singapore (IPOS) and refers to the Modetti Office Services group of companies.

When you visit or signup services at our website (“Site”), you agree to these conditions. Please read them carefully. In addition, when you use any current or future MODETTI® related service or visit or engage service from any business affiliated with MODETTI®, whether or not included in this site, you also will be subject to the guidelines and conditions applicable to such service or business.


MODETTI® since 2002, is an accredited Professional Bureau. The group of companies is headquartered in the Republic of Singapore, having an excellent record of professional ethics and business conduct since its start in 2002.

MODETTI® religiously safeguard clients’ information and adopted highest European standards of doing so since 2002. Please review our Privacy Policy, which also governs your visit to this site, to understand our fair and professional business practices.

Electronic communications.

When you visit modetti.com or contact MODETTI®, you are communicating with MODETTI® electronically at your initiative. You consent to receive communications from MODETTI® electronically. We will communicate with you by e-mail/ telephone/ messaging or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of MODETTI® and/ or its content suppliers or respective product manufacturers, and is legally protected and not restricted to the boundary of Singapore, and international copyright laws.

The compilation of all content on this site is the exclusive property of MODETTI®; it’s owners and fully protected by Singapore and international copyright laws including those in your country. All software used on this site is the property of MODETTI® and/ or its software suppliers and protected by Singapore, Asia, USA, Europe and international copyright laws.

License and Site Access.

MODETTI® grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of MODETTI® and it’s owners.

This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another company; or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of MODETTI® and it’s owners.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MODETTI®, it’s owners and our affiliates without express written consent.

You may not use any meta-tags or any other “hidden text” utilizing MODETTI® name or trademarks without the express written consent of MODETTI® and it’s owners.

Any unauthorized use terminates the permission or license granted by MODETTI® and it’s owners.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of modetti.com so long as the link does not portray MODETTI®, it’s owners, it’s affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

You may not use any of MODETTI® logos or other proprietary graphic or trademark as part of the link without our express written permission.

I.P addresses are recorded at our site selectively, these legally serve as a record of activities at our site. In the event of illegal actions or any intent, attempts, actions by you that affect our effectiveness to conduct our business, they will be submitted for any investigations related; at our sole discretion. We reserve the full rights to pursue legal recourse with international laws; and or those within your country.

Your Account.

For higher privacy safeguards due to the provision of and nature of business services, we disabled online client account, profile and shopping cart. These are also for logical purposes at current times, as you do realise that websites may be compromised regardless of efforts and layers in cyber security.

Definition of mail, packages, parcels

MODETTI® is one of the few professional mail handling firms in Singapore willing to accept a variety of mails, packages and parcels on behalf of our clients. In our practice, we do prescribe to international standards of service and these are the definitions of various types of what is accepted:

: generally referring to letters and small packages that fit into standard mailboxes/ postboxes and are not bulky. To Singapore Post, our national postal service, these are classified as standard mail and easily portable. Most of the time, it would contain documents and papers, thus may or may not even require declaration of value.

: generally referring to non standard mail that is either in envelope or softly boxed. Packages will usually weigh less than 5.0 kilograms and each will often not exceed the width and depth of a piece of A4 paper, for reference. Instead of documents or papers, packages often contain item(s) and can be of irregular shapes. For sending such non standard mail or packages, every postal/ courier service will require a declaration of the value of its contents and details or descriptions.

: generally referring to non standard mail that is strongly boxed. For example, parcel can be a regular watch box, or a carton box that weighs less than 10.0 kilograms. For sending such parcels, every postal/ courier service will require a declaration of the value of its contents clearly, and details or descriptions.

Storage and Capacity Limit

MODETTI® is not a storage or warehousing facility located in the prime business district.

We provide commercial services but not industrial services. MODETTI® handles mostly mails and our services are primarily to assist our business clients with their mails and occasional small packages.

We are also limited by space constraints and particularly so, as we serve thousands of clients, with easily several hundreds of letters passing through our processing daily!

It is only out of willingness to help clients that we may accept larger items and help to hold mails or packages or parcels up to a certain period of time if space and conditions are permissible.

Our extra willingness is not to be mistaken as a storage or warehousing facility, or any obligation like a safe deposit service, a security storage or the likes. For suitable storage or warehousing facilities in Singapore, please visit StorHub (www.storhub.com.sg) or ExtraSpace (www.extraspace.com.sg)

For client convenience and simplicity, we adopted the international standard of calculating combined space area taken, via volume in cubic centimeters (cm3). This is easily calculated when you have in centimetres (cm), the Width X Depth X Height of each parcel, and add the grand totals per parcel altogether.

Cubic Volume / Area space of per parcel = Width X Depth X Height in centimeters (cm) = total cm3
click here for online calculator

For our clients on any existing International Mail Concierge service, we may accept a combination of mail/ packages/ parcels which does not take up more than 20,000 cm3 of area space, and may safekeep this for until the last day of the service validity. This is significantly more than what any other service provider will willingly allow as this means a large space will be set aside to safekeep one or more items which is part of this whole area space. Should the total space exceed this already generous allowance, the excess items need to be collected or forwarded out within 14 business days from the date of receipt.

For our clients on existing International Mail Forward service that is at least 1 year, we may accept a combination of mail/ packages/ parcels which does not take up more than 15,000 cm3 of area space, and may safekeep this for a maximum number of 14 days by which it should be collected or forwarded to the client by then.

As a recognised anti-fraud prevention, this exception is not applicable for 6 Months International Mail Forward service. By means of this allowance, it is significantly more than what any other service provider will allow as this means a large space will be set aside to safekeep one or more items which is part of this whole area space.

Should the total space exceed this already generous allowance, the excess items must be collected or forwarded out within 7 business days from the date of receipt.

For our clients on existing Business/ Personal Mailing Address service that is for at least 1 year, we may accept a combination of mail/ packages/ parcels which does not take up more than 6,500 cm3 of area space, and may safekeep this for a maximum number of 7 days by which it should be collected or forwarded (if a local mail forwarding service is subscribed to) out to the client by then.

The service is for mainly mail. As such, maximum weight we may hold anytime is not exceeding 3 kgs (kilogrammes).

By means of these allowances, it is significantly more than what any other service provider will willingly allow as this means a very HUGE space committment considering the number of companies we serve.

Should the total space exceed this generous allowances, MODETTI® shall politely decline the further receipt or collection of new mail and the excess items must be collected or forwarded out within 3 business days from the date of receipt.

As a fair measure, this helps ensure that our willingness will not be mistaken as storage or warehousing facility which will easily charge 6 times of our low fees, just to allow storage of items that take up such space.

As standard industry practice, we cannot accept or help to safekeep anything containing contraband, items that are considered flammable/ combustible/ radioactive and or are generally illegal in Singapore.

Acceptance of goods or shipments?

MODETTI® is neither a storage facility nor a freight forwarder.

We are not industrial and are not equipped with forklifts or warehousing manpower. We may accept “manageable sized” shipments on behalf of our clients, provided that these are not cargo type or palletized shipment and that they are collected or forwarded out quickly based on the above guidelines on storage and safekeeping.

Generally, if the goods or shipment are “manageable sized”, that would mean it can still be easily lifted and moved by an average sized office lady who weighs less than 55kgs.

By providing our friendly and efficient mail handling and re-direction services, this has to be highlighted because only commercial services are provided within our offices, which are staffed by office workers.

Forwarding mails within and outside Singapore

MODETTI® as an experienced service provider since 2002, has local and international mail forwarding services and various options too. You may find out the details here (www.modetti.com/forwarding.htm).

MODETTI® has the lowest fees since we base calculations on weight, rather than number of letters/ packages or parcels. Our fees are typically 80% lower versus other professional mail forwarding services, but we do seem to be favourites judging by the numbers of international clients we support in more than 30 countries, since 2002!

To have your mails forwarded overseas, please consider signing up either International Mail Forward service, or International Mail Concierge Service.

These two services are quite different as International Mail Concierge means you will be assigned a senior executive of MODETTI®, and enjoy personalised concierge services above normal taking of instructions for forwarding preferences and changes. Mails can be opened at instruction, read or faxed or scanned and emailed to you in detail, alongside with taking your instructions on the handling/ deposit of cheques or records.

Opening and reporting of mails

Yes, we may do so under your specific instructions if you have signed up for the International Mail Concierge service or have the Prepaid Postage Account (PPA) add-on.

As a known Professional Bureau and one of the top service providers in Singapore, our stringent preservation and protection of client privacy is very well known.

With International Mail Concierge service, it means you will be assigned a senior executive of our firm who shall discreetly handle your mails per your preferences. Via this service, our clientele currently includes very well known and famous persons, international celebrities and foreign dignitaries amongst others who appreciate business class services.

With Prepaid Postage Account (PPA) add-on, it works like a simple deposit. It is your best friendly e-wallet whether starting at S$50 or S$100, takes care of micro payments as when you need. Should you decide to end the add-on or conveniences somehow, balance is returned to you after verifying no outstanding/ due payments and applied basic service fee just S$2.50.

Copyright Infringement.

MODETTI®, it’s owners and it’s affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your concern.

Refunds and Returns.

MODETTI® may provide a refund only for services which we are either unable to provide to you or your company; or when we decline the provision of our professional services in certain cases.

In the case of Prepaid Postage Account (PPA), MODETTI® may return you remaining balance after applying basic service fee of S$2.50 provided that you or your company has no outstanding payment to MODETTI®.

As a professional firm with reputable standing in various industries, we may at times decline to extend our services. It is hence agreed that any form of refunds are to be at the discretion of MODETTI®, at fair measures and considerations, with and for any form of refund requests.

For fair business practice, each service is for each individual or corporate entity accordingly, and under no circumstances are there any form of transfers unless prior agreed to by MODETTI® in writing.

Through modetti.com, MODETTI® provides international and local clients with professional services which carry a certain value by itself. Our long standing hallmark of reputation is above all. Any form of effort by members of our firm, equates value professional service.

The provision of our quality services, our valuable time and effort are not for fun or casualness. You agree that there are no refunds or cancellations once we have commenced any step for the provision of any service(s) to you or your company.

Every engagement of service and payment decision by you, is a well informed decision of thorough thought and knowledge of consequence, made by you, an adult person.

Product and Service descriptions.

MODETTI®, it’s owners and it’s affiliates attempt to be as accurate as possible. However, MODETTI® can not warrant that  descriptions or other content of this site is always current, or error-free.

If a particular service  offered by MODETTI® is not as described, please bring it to our immediate attention via our complaints channel. Any email enquiry with the word “complain” will automatically filter to reach our management. We undertake to be most fair in investigating any form of complaints and endeavor to resolve fairly and improve ourselves in the process!

Other Businesses.

Parties other than MODETTI® and its subsidiaries operate stores, provide services, or sell business related products on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses.

We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites.

MODETTI® and it’s owners cannot assume any responsibility or liability for the actions, service, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.


This site is provided by MODETTI® and it’s owners on an “as is” and “as available” basis.

MODETTI® and it’s owners make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or services and products included or listed on this site. You expressly agree that your use of this site is by your own choice and selection.

To the full extent permissible by any applicable law, MODETTI® and its owners disclaim all warranties, express or implied, including, but not limited to, implied warranties of business ability and fitness for a particular purpose.

MODETTI® and its owners do not warrant that this site, its servers, or email sent from modetti.com, are free of viruses or malware or any other harmful components but we certainly don’t do that!

MODETTI® and its owners will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Applicable Law.

By visiting this site, you agree that the laws of Singapore and those within your country, without regard to principles of conflict of international laws, will govern these Conditions  and any dispute of any sort that might arise between you and MODETTI®, it’s owners and or it’s affiliates.

Site Policies, Modification, and Severability.

Please review our other policies, posted on this site. These policies also govern your visit to this site.

MODETTI® reserves the right to make changes to our site, policies, and these Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severe and shall not affect the validity and enforceability of any remaining condition.

Well, thank you for reading this far!

MODETTI® has no hidden charges, no magic tricks, no gimmicks, no jack in the box or illusions.

We like to be clear, clarified upfront and then it’s the years of continued trust built upon the good start. It’s what our clients would expect too.

Let us be of services to your company soon.

Good professional help, from MODETTI®


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