IVR stands for Interactive Voice Response.

It is a technology you may come across everyday!

Just imagine calling SingTel/ Starhub/ M1 or even your bank, but without the frustration!

Well, MODETTI® uses it ourselves, hear it in action when you call our hotline 61002086. Coupled with our expert human logic advice, we crafted the tiers to be caller friendly and smooth flow.

IVR automates interactions with callers in a systematic way, the way you would have wanted it to be.

When deployed for corporate use, it helps streamline business processes as well as add to the credibility and reputation of your company.

There can be many types, menu tiers and interactive options for IVR systems anywhere.
 

Our KATE = IVR technology, easily affordable to startups, SMEs and all.

 

for Singapore registered businesses (UEN validation required)

6 Months KATE Interactive Voice Response Service (IVR), SGD 360

1 Year KATE Interactive Voice Response Service (IVR), SGD 470

Hello, how are you today? My name is Kate. Thank you for calling our company.

Please select the department you wish to contact and we’ll be of services to you quickly!

It is highly customisable, menu driven and streamlines the call process so that your company is practically have a super multi-tasking receptionist!

 

Firstly,

you will be provided with a regular and standard Singapore phone number (like those issued in the CBD area) and this number is definitely not the funny VOIP types like 3106 XXXX.

Secondly,

you may instruct us on the menu tiers, usually from 1 to max 5. (or the caller will be frustrated!) We will record the greetings/ messages or you can record your preferred message or tone/ sounds yourself and send to us for uploading.

Well, we can even set different messages and greetings for different times of the day, example after office hours, or weekends process.

Thirdly,

we will configure the respective forwarding destination numbers and test the prompts and processes so that the call flow is highly efficient.

That’s why many clients subscribe to this.

For that little per month, KATE is your virtual receptionist and she is able to handle up to max 5 menu tiers with each menu tier able to have up to 5 choices (imagine 25 departments!).

It’s highly configurable but we will still advise you in finetuning the flow so that caller will not be frustrated and your company will benefit greatly from the cost efficiency + better image!

With Kate, startups and SMEs sound like MNCs!